Frequently Asked Questions

  • Are these the only styles available?

    These styles represent the most popular and diverse selection of Cap America’s products. As we continue to develop this tool, more styles will be added. You can view all available styles at capamerica.com.

  • What cap sizes do you offer?

    Cap sizes for individual styles can be found on CapAmerica.com.

  • How accurate is the color shown online?

    Color photographs and 3D models on this website are approximate and may or may not be a true color representation of the actual product. To see actual fabric color, please order a sample through your team dealer or distributor. Due to color variations of dye lots, exact color matches of material are not guaranteed. Color matches are not guaranteed to be exact, whether PMS colors or color swatches. Every effort is made to match with no extra charge.

  • What type of art should I submit?

    Art files such as jpg, png, pdf, ai, svg, and eps can all be used to the Upload Art section of the decoration process. For best results, use a file with a transparent background.

  • What about copyright and trademark laws?

    When artwork is submitted by or on behalf of a Purchaser for production of an order, Cap America assumes that the artwork submitted is in full compliance with the laws governing copyright, trademark, and other intellectual property rights of any third party. Notwithstanding any provision in any purchase order, including any integration clause or other disclaimer, by submitting artwork in connection with an order, a Purchaser shall be deemed to have agreed to indemnify, defend and hold harmless Cap America from any claim, damages or cost based on any alleged breach of any copyright, trademark or other intellectual property right of a third party arising from or related to Cap America’s use of such artwork in connection with such order. When artwork is submitted by or on behalf of a Purchaser, this provision shall be deemed both a separate agreement formed upon the submissions of such artwork (and not superseded by any integration clause in a purchase order) and also a provision that is integrated into and made a part of each purchase order submitted by a Purchaser.

  • How can I place an order?

    Submitting your design does not create an order. Once you have clicked “Finish,” you can send your design to the team dealer or product distributor of your choice. Your preferred dealer or distributor will reach out to you to start the order process. You will also receive a confirmation email so you can follow up if you do not hear back from your dealer/distributor in an appropriate amount of time.

  • What if my team dealer and product distributor does not currently have an account with Cap America?

    Any team dealer or product distributor is considered a qualified customer and can set up an account with Cap America. If you do not currently have a team dealer or product distributor that you work with, a quick internet search for “team apparel dealers near me” or “promotional product distributors near me” should provide you with multiple results.

  • What is the minimum order policy?

    The minimum quantity can be found on CapAmerica.com as the minimum depends on the cap style.

  • How do I know how much my cap costs?

    Once you submit your design to your preferred dealer or distributor, they will work with you to determine a final cost.